Effective Date: September 5, 2026
Welcome to Business Squad BD. This Refund Policy explains the terms and conditions applicable to payments made for our online courses, books, examinations, digital educational materials, and other services.
By purchasing any product or service from Business Squad BD, you acknowledge that you have read, understood, and agreed to this Refund Policy.
1. General Refund Policy
Unless specifically stated otherwise on a particular product or course page, all course admission fees, digital product fees, examination fees, and other service fees are non-refundable.
Once a payment has been successfully completed and access to a course, digital content, examination, or service has been provided, the payment cannot normally be cancelled or refunded.
2. Online Course Purchases
Course fees are non-refundable after enrollment.
This applies even if:
You do not attend the classes.
You do not watch the course videos.
You do not complete the course.
You change your mind after enrollment.
You no longer need the course.
You fail to participate in examinations.
You are unable to continue your preparation.
You purchase the wrong course due to your own mistake.
Business Squad BD's current course listings also specify that admission fees are non-refundable.
3. Digital Content and Course Access
Many of our services provide immediate access to digital educational content, including:
Recorded classes
Live classes
Lecture notes
PDF materials
Practice sheets
Online examinations
Question banks
Course modules
Other digital learning resources
Because digital content may become accessible immediately after purchase, payments for such services are generally non-refundable once access has been activated.
4. Books and Physical Products
For physical books or other products delivered by courier, a refund or replacement may be considered only in cases such as:
The wrong product was delivered by Business Squad BD.
The product was significantly damaged before delivery.
The product is missing from the order.
The customer should contact us as soon as possible after receiving the product and provide the relevant order information and supporting evidence where required.
A refund or replacement will not normally be provided for:
Change of mind
Incorrect information provided by the customer
Failure to receive the product because of an incorrect delivery address
Failure to receive the product because the customer was unavailable
Minor packaging damage that does not affect the product
5. Duplicate Payments
If you accidentally make the same payment more than once for the same order, please contact us immediately.
After verification, Business Squad BD may process the duplicate payment for refund, subject to verification of the transaction.
6. Failed or Unsuccessful Transactions
If money has been deducted from your bank account, card, mobile financial service, or payment account but the order was not successfully completed, please contact our support team with the transaction details.
We will verify the payment status with the relevant payment gateway or financial service provider.
If the payment is confirmed as received by Business Squad BD but the corresponding order was not completed, the amount may be refunded or adjusted against the relevant order, subject to verification.
7. Technical Problems
If you experience a genuine technical problem that prevents you from accessing a purchased service, please contact our support team.
Where appropriate, we will first attempt to resolve the technical problem by:
Restoring course access
Correcting account issues
Providing the purchased content
Fixing technical errors
Extending access where reasonably necessary
A technical problem does not automatically qualify for a monetary refund.
8. Course Cancellation by Business Squad BD
If Business Squad BD cancels a course or permanently stops providing a paid service before the service is delivered, we may, at our discretion:
Provide an alternative course or service;
Extend access to another suitable course; or
Provide a refund where appropriate.
Any such refund will be handled based on the circumstances of the cancellation and the payment method used.
9. Course Schedule or Content Changes
Business Squad BD may make reasonable changes to:
Class schedules
Teachers or mentors
Course modules
Course materials
Examination schedules
Course structure
Learning resources
Such changes do not automatically create a right to a refund, provided that the core educational service remains substantially available.
10. Admission and Examination Results
Business Squad BD provides educational preparation and learning services. We do not guarantee admission to any university, examination result, rank, score, or employment opportunity.
Failure to achieve a desired academic result is not a valid reason for requesting a refund.
11. Promotional Offers and Discounts
Discounted, promotional, coupon-based, or special-offer purchases are subject to the same refund conditions unless the relevant offer specifically states otherwise.
If a product or course is advertised as non-refundable, the promotional or discounted price does not create a separate refund entitlement.
12. Unauthorized or Fraudulent Transactions
If you believe a payment was made from your account without your authorization, contact us immediately.
We may request transaction information necessary to investigate the claim.
Where appropriate, we may coordinate with the relevant payment provider or financial institution to investigate the transaction.
13. Refund Processing
Where a refund is approved, the refund will normally be processed through the original payment method or another appropriate method determined by Business Squad BD and/or the relevant payment provider.
The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, mobile financial service provider, or other financial institution.
14. Refund Request Procedure
To request consideration for a refund or payment-related issue, contact us with:
Full name
Registered phone number or email
Order ID
Transaction ID
Payment date
Payment amount
Reason for the request
Relevant supporting information, where applicable
Requests should be submitted as soon as possible after the relevant transaction or issue occurs.
15. Decision on Refund Requests
Every refund request will be reviewed according to this Refund Policy and the specific terms applicable to the purchased product or service.
Business Squad BD reserves the right to approve or reject a refund request where permitted by applicable law and the terms of the relevant purchase.
16. Contact Us
For refund-related questions, payment issues, or support requests, please contact:
Business Squad BD
Address: Dhaka, Bangladesh
Email: info@businesssquad.com
Phone: 01717202078
Please include your order or transaction information when contacting us so that we can process your request efficiently.
17. Changes to This Refund Policy
Business Squad BD may update this Refund Policy from time to time to reflect changes in our services, payment systems, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised effective date.
18. Acceptance of This Policy
By purchasing a course, book, examination, digital product, or other service from Business Squad BD, you acknowledge that you have read and agreed to this Refund Policy.
Where a specific product or course page contains additional refund terms, those terms will apply to that particular purchase.
Business Squad BD reserves the right to interpret and apply this Refund Policy in accordance with applicable law.